Shopify and Google Cloud AI Partner to Slash Search Abandonment

• Shopify and Google Cloud partner to help Shopify merchants deploy advanced search and AI technologies
• Available for retailers using Shopify’s enterprise solution, Commerce Components

Shopify and Google Cloud have revealed a new integration that delivers Google-quality search and AI-driven product discovery capabilities to Shopify merchants.

The President of Shopify, Harley Finkelstein, said this of the partnership: “We’re bringing together the best in commerce with the best in search to solve a complex and costly problem for enterprise retailers – world-class search and discovery for the online store.”

The technology can be used by high-volume businesses on Shopify’s Enterprise plan if they’re using its Commerce Components system. It’s available in most languages and accessible around the world.

How Does This Help Your Shopify Store?

AI website builders are on the rise, and this new integration provides large-scale Shopify stores with various AI-powered features, including:

• Google Cloud Retail Search: Matches products with website content to deliver relevant search results to customers quickly.
• AI Browse Feature: Uses machine learning to display what products are shown to shoppers, improving over time to optimize opportunities for sales.
• AI-Powered Personalization: Monitors customer behavior to determine shopper preferences and customize the results customers get when browsing your site.
• Google Cloud AI Recommendations: Provides customers with personalized recommendations on a large scale.
• Advanced Security & Privacy: Guarantees that customer data is only used to assist in delivering appropriate search results.

All of this is essential since customers routinely face roadblocks during the product discovery stage. In fact, a recent Google Cloud commissioned survey describes how the search function on retail sites is the most common way US customers search for products, but only one in 10 shoppers find what they’re looking for. This costs the global ecommerce industry over $2 trillion annually.

As a result, customers get frustrated and take their business elsewhere – otherwise known as search abandonment.

But, with Google’s advanced search tools and the power of AI supporting Shopify stores going forward, business owners can create positive customer shopping experiences across a variety of channels.

In the words of Thomas Kurian, CEO of Google Cloud:

“Now, retailers will be able to enhance their digital properties with better product discovery experiences, creating more fulfilling shopping experiences for their customers.”

First Signs of Success

Don’t just take our word for it – a real Shopify store, Rainbow Shops, has already utilized this new technology and seen fantastic results.

For context, Rainbow Shops is a retail apparel chain with over 1,000 stores in the US. The Shopify business rolled out Google Cloud’s AI technology ahead of 2022’s Cyber Week to improve its website and mobile app search capabilities.

The integration was a success. Not only could Rainbow Shops deliver high-quality customer experiences, but the AI-powered tools increased the search volume by almost 50% and slashed the website’s usual bounce rate.

Will your store see the same success?

More Information

• Ecommerce Statistics You Need to Know For 2023: All of the latest trends and statistics in the ecommerce industry.
• Best Ecommerce Website Builders: Shopify is one of the best builders for online stores. See how it compares to its competitors in our list of the top seven.